Complacency kills. Whether it’s Listeria, E. coli O157:H7 or Salmonella, we have all witnessed unexpected outbreak after outbreak wreak havoc on the food industry and the customers it serves. Why do outbreaks happen? Some might say they are destined to occur and, despite best efforts, an unavoidable fact of life.
I disagree. Outbreaks happen because too often the food industry, and the people who serve the industry, become complacent. We think causing outbreaks can and will only happen to somebody else.