MULTIVAC, Inc. announced today the expansion of their premier technical service offering for the U.S. market with the unveiling of DirecTech enhanced customer support. This new initiative expands upon the existing 7 day a week support currently provided through on-call Technicians. The new weekend service will be manned just like any other weekday. Customers will now receive immediate direct access to live technical support, spare parts ordering and the ability to schedule and dispatch Technicians, reducing downtime and associated operational issues in the process, regardless of the day of the week.
Through DirecTech, MULTIVAC has expanded technical support coverage to include Saturdays and Sundays, staffing Troubleshooters and Spare Parts Specialists between 8 AM and 4 PM Central time. This expanded availability gives customers the opportunity to speak to a person who has direct, hands-on experience with MULTIVAC equipment 7 days per week. This expedites troubleshooting, corrective solutions over the telephone and weekend Technician scheduling. A spare parts desk and warehouse that is staffed all 7 days enables mission-critical parts to ship as quickly as possible to remedy any situation in the field. “At MULTIVAC we strive to be in touch with our customer’s needs. They are running and maintaining our machines 7 days a week, and as a premier machinery supplier we know our support during weekend production is critical to their success. Our 7 day a week, live technical support now means that for MULTIVAC customers, Saturday and Sunday are the new Tuesday and Wednesday,” stated MULTIVAC CEO and President Jim Campbell.