Joe Nalley Interview Part 3: How the industry has improved overall quality
Former Butterball COO Joe Nalley spoke with The National Provisioner editor-in-chief Andy Hanacek as he retires after 46 years about a variety of topics in the industry. Watch all videos here. In the third part of the series, Nalley discusses how the industry has improved overall quality by engaging the entire company and how understanding what “quality” means is key to meeting consumer demands.
Andy Hanacek: Joe, thank you again for joining me talking here about a couple of topics on where the industry has been and where it is headed or where it has gone over the years here at the start of your retirement after 46 years. Let’s talk a little bit about your perspective on how the industry has improved the overall quality of the final product in the sense of managing variation, defining and implementing best practices for all segments. You have a little insight on how quality has matured and evolved over time.