Andrew Lorenz, founder and CEO of We R Food Safety!, offers the following suggestions for running a retail operation during the current Coronavirus pandemic.
Communication with your customers is critical! They must feel confident that you are providing outstanding service while at the same time implementing actions to protect them. Remember, perception is the key. You can be doing everything right; however, if they perceive that you are ignoring the issue — or the opposite, going overboard — they may not return.