MachIQ Software is announcing the launch of Seva, its new cloud-based suite of digital field-service software to help machinery companies restart their service activities during the ongoing pandemic, enabling them to and deliver their SLA commitments despite work from home settings, work-hour reductions, social distancing and travel restrictions. MachIQ Software's Seva suite is one of the first designed specifically for machinery companies who are switching to digital channels to deliver their after-sales services and are looking for tools to monetize these services.
MachIQ Software claims that Seva is the first “full-stack” digital services software suite for the machinery industry. Built on a common data platform that integrates with ERP, CRM and PIM systems, the Seva suite includes apps for asset information management, asset relationship management, eCommerce, remote video-based diagnostics, trouble-shooting and mentoring; as well as the remote monitoring of machines via IIoT. The app is also connected to the MachIQ platform that already hosts over 150,000 machines, 200,000 spare parts and terabytes of machine drawings, wiring diagrams, training and maintenance manuals, etc. from customers, as well as close to 300 suppliers of process industry equipment.