NORD has a decentralized global network of production and assembly facilities, allowing for incredibly short lead times without sacrificing quality standards or depth of production. The family-owned and operated company manufactures their highly-customizable gear units, motors, and drive electronics in-house, while also providing the development, assembly, and quality assurance for all components produced in their state-of-the-art facilities. This infrastructure gives NORD the ability to respond quickly and effectively to customer needs and tailor solutions specific to their applications. To stay ahead and further guarantee the best possible delivery dates, NORD has taken extensive measures to protect their production and supply chains, including implementation of new programs to ensure the wellness, health, and safety of their over 4,000 employees.
As business landscapes have changed, NORD has evolved to meet service demands. Customers can fully depend on them no matter what challenges lie ahead, and NORD is constantly making improvements to ensure their service level remains at a world-class level. This includes a new, easy-to-use web site with a clean design and streamlined navigation, as well as plans for major improvements to the myNORD online customer tools suite. myNORD allows customers to select, configure, quote, order, and track their drive systems and spare parts online 24/7/365, with convenient lookups by serial and product numbers. NORD also provides customer support via email and phone from 7 a.m. - 7 p.m. Central Time, allowing customers to speak with a service representative in a timely matter regardless of their location.