Inspection systems manufacturer Loma Systems is announcing the appointment of Alex Ramirez as its new service director in North America.

Ramirez has nearly 30 years of experience in customer service, field service, operations and sales across various manufacturing industries, including metering and mixing, wire processing, industrial automation and commercial foodservice. His background covers North and South America, including territories from Canada to Brazil, equipping him with a strong understanding of global customer needs.

In his new position, Ramirez will develop and implement strategies to drive internal and external customer satisfaction by empowering Loma’s expert service team. His role is uniquely positioned to interact with key stakeholders across borders and continents, enabling him to identify challenges and implement solutions to enhance Loma’s service delivery.

“I enjoy my role as it allows me to interact with the entire service team and help develop our leaders for tomorrow,” said Ramirez. “Loma’s commitment to a service-led approach resonates with my passion for team upskilling, process improvement and customer-driven innovation. After spending some time in the commercial food service industry, I was keen to return to the industrial sector and Loma offered the perfect opportunity to do so.”

Louis Chatel, Loma business unit manager North America said, “At Loma, we differentiate ourselves through our service-led approach and pride ourselves on delivering best-in-class service quality. Alex is a perfect fit for the role, as he has extensive experience in service operations and sales across multiple automation and processing industries. This will give him a unique advantage in understanding customer requirements and delivering solutions that meet their needs. His strategic and customer-centric mindset will be key in taking our service excellence to the next level.”

Through this appointment, Loma will look to further enhance its preventative maintenance programs, strengthen its customer partnerships and continue helping businesses navigate compliance.

Source: Loma Systems