Hydrite, an integrated manufacturer and supplier of chemicals and related services, is launching a new AR (assisted-reality) program, RITE-Sight, to support customers and field service personnel, which leverages XpertEye, a solution developed by AMA.
RITE-Sight is a web-based remote collaboration solution, providing on-demand access to technical experts to improve troubleshooting and maintenance practices, in a safer and more efficient manner. This AR (Assisted Reality) conferencing solution is hardware agnostic, designed for wearable devices, and able to connect to multiple video sources (like a thermal camera or a microscope). RITE-Sight allows field technicians to share crucial information to and from the field, reducing downtime, travels, and costs. All data is transmitted using a secure connection with end-to-end encryption, and XpertEye’s “Confidential Mode” allows Hydrite to ensure that no sensitive customer data is put at risk during remote assistance calls.