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Home » customer service

Articles Tagged with ''customer service''

Bettcher Industries logo

Bettcher Industries transitions from distributor coverage to direct support for Canadian customers

With the closure of the YES Group, Bettcher's longtime Canadian distribution partner, Bettcher will begin direct sales and service support in Canada.
Industry News
November 12, 2025
No Comments

Bettcher now offers direct sales to and service for Canadian customers, helping operations of all sizes to cut, trim and skin meat.


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RBG and Dave's Hot Chicken partnership

Dave's Hot Chicken leverages video mystery shopping solution

Collaboration increases Google review ratings for Dave's Hot Chicken.
Industry News
February 4, 2025
No Comments

Chicken chain utilizes mystery shopping data to refine its customer service, operational efficiency and brand consistency.


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Bühler logo

Bühler launches new 24/7 service center in North America for food processors

Customers can access the COPC by contacting their Bühler Service representative or calling 919-268-3034.
Industry News
May 11, 2023
No Comments

The new Customer Operations Center and its RemoteCare offering provides around-the-clock support for the company’s food-producing customers, minimizing the effects of unplanned shutdowns and improving uptime.


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Photo of Debra Barnes, Thermodyne customer service representative

Thermodyne expands customer service team

Debra Barnes joins Thermodyne's growing support team.
Industry News
December 16, 2022
No Comments

As a customer service representative, Debra Barnes will serve as a first point of contact for customer inquiry calls, using her skills and training to provide information, resources and resolutions to ensure customers’ Thermodyne products maintain peak performance standards.


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Independent Thoughts

Customers behaving badly

Sam Gazdziak
February 17, 2022
One Comment

People are suffering from a lack of empathy, and you and your staff may bear the brunt of it someday.


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Ossid Customer Service portal

Take charge of your training and maintenance with Ossid’s new online customer training portal

Industry News
February 1, 2021
No Comments
Ossid is launching a new online customer training portal aimed at providing users with operational and preventive maintenance tips for its machinery.
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Tomra AR service

TOMRA Visual Assist, the new augmented reality tool for remote assistance, provides fast and effective service support to customers

Industry News
November 30, 2020
No Comments
TOMRA Visual Assist virtually places TOMRA's expert in front of the customer's machine, enabling a fast response.
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The National Provisioner Supplier News

Foodmate B.V. develops remote technical service system

Industry News
June 25, 2020
No Comments
Foodmate B.V. is now offering Foodmate CONNECT, a remote video conferencing system that will allow service technicians to address customer questions and technical issues remotely.
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Cordray's Corner
Cordray's Corner | Dr. Joe Cordray

Good company leaders

Contribute to the success of a company in both good times and difficult times
Dr. Joe Cordray
April 6, 2020
No Comments

Owners and managers of small meat plants have a significant impact on the success of the business with which they are involved. During good times, they can help their company grow and prosper and achieve long term success. 


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Independent Thoughts
Editor's Note | Sam Gazdziak

Commerce in the time of coronavirus

Sam Gazdziak
April 6, 2020
No Comments

As someone who has worked from home for a long time, “social distancing” has pretty much been my regular way of life for years. But for many others, this new lifestyle has required major adaptations, made in the name of safety. 


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June 11, 2026

From Fresh to Frozen in 3 Minutes Flat: Unlocking the Secrets to Temperature Control

Join Tony Vacaro, Foods Industry Manager, and Emile Klein, Foods Market Strategy Manager at Air Products and Chemicals, Inc. , as they tackle key questions surrounding heat removal in food processing. 

January 1, 2030

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