Cynthia Castaneda’s individual bird-deboning record stands at 25 seconds, a feat she reached in four years on the job. Bill Andersen introduces a company-wide problem-solving, solution-driven initiative called Endeavor for Excellence (Endeavor) based on continuous improvement. Veronica Burgess presides over the fully-cooked chicken process. Her superiors say what she does not know about batter, breading, and cooking is not worth considering. Eric Smith worked his way up from production to a supervisory position, proving the theory that says the cream rises to the top. Marc Glassco knows how to crunch data to drive production excellence, and he delivers numbers that prove it.