The new Customer Operations Center and its RemoteCare offering provides around-the-clock support for the company’s food-producing customers, minimizing the effects of unplanned shutdowns and improving uptime.

As a customer service representative, Debra Barnes will serve as a first point of contact for customer inquiry calls, using her skills and training to provide information, resources and resolutions to ensure customers’ Thermodyne products maintain peak performance standards.

People are suffering from a lack of empathy, and you and your staff may bear the brunt of it someday.

Owners and managers of small meat plants have a significant impact on the success of the business with which they are involved. During good times, they can help their company grow and prosper and achieve long term success. 

As someone who has worked from home for a long time, “social distancing” has pretty much been my regular way of life for years. But for many others, this new lifestyle has required major adaptations, made in the name of safety. 

Andy Hanacek sits down with Brock Furlong, president & CEO of Stampede Meat, to discuss the company’s “Chef Inside Cares” program, designed to give consumers the opportunity to purchase and pick up meat and poultry products directly from the company’s Bridgeview, Ill., facility during the COVID-19 pandemic.